The company consistently upholds the operating principle of “drive sales through service, survive through quality, and grow through reputation”, and has established a comprehensive service assurance system providing customers with end-to-end service.
After-sales Service System
| Pre-sales support | Free on-site survey, solution design and on-site quotation |
|---|---|
| Installation and commissioning | Professional installation team on site; employees complete face enrolment or card binding in one minute with no complex training |
| Rapid response | 24-hour rapid on-site after-sales service with prompt response to reported issues |
| Warranty | Equipment warrantied to manufacturer standards, with free on-site demonstrations and lifetime technical support |
| Repair hotline | 0534-2373663/200 (Monday to Friday 8:00-11:40, 13:10-17:40) |
| Technical service hotline | 400-6900-999 |
| Complaints email | dzkaiwen@qq.com |