The company has a professional technical team with ten years of industry experience, providing customers with full-lifecycle technical support.
Technical Support Scope
| Selection consulting | Equipment selection and solution advice based on the site environment and usage requirements |
|---|---|
| Installation guidance | Remote guidance or on-site assistance with device installation, parameter configuration and network commissioning |
| Platform integration | Configuration support for connecting devices to Hik-Connect, ZKBio Link, Feishu and other platforms |
| Fault handling | Device troubleshooting and repair with spare-parts support |
| Technical hotline | 0534-2373663 ext. 601, 602 |
| Technical service hotline | 400-6900-999 |
| Technical QQ | 2190750361, 3123412320 |